1. Acceptance and authority
These Terms of Service (the “Terms”) form a binding agreement between CHEIO AI (“CHEIO,” “we,” “us,” or “our”) and the person or organization purchasing, accessing, or using our websites or services (“Customer,” “you,” or “your”). By accessing the services, submitting an order, or accepting an offer, you agree to these Terms and our Privacy Policy.
If you use the services for a business or other organization, you represent that you have authority to bind that organization. You must be at least 18 years old and legally capable of entering a contract.
2. Services
CHEIO provides configurable marketing, lead-capture, lead-response, follow-up, appointment-booking, campaign-management, reporting and AI-assisted communication services. The exact services, channels, usage rates and onboarding requirements are described in the accepted order or written plan (an “Order”). An Order controls only for an expressly agreed conflicting service-specific term.
Managed Growth covers one business/location, one selected service, one advertising platform (Google or Meta), one managed campaign and one reusable lead-capture funnel, with AI incoming-call handling, consent-based follow-up, business notifications and a basic pipeline/dashboard. Calendar booking is included when the customer's calendar is configured; otherwise inquiries can use a service-request/callback email handoff. Inquiries, calls, bookings, service requests and completed jobs are different events; none guarantees another.
Additional locations, services, campaigns, custom workflows, external CRM integrations, Jobber, dispatch and bespoke implementation are outside this standard scope and require a separate agreement. This is not an unlimited-services or unlimited-usage plan.
CHEIO may use software, communications, advertising, payment, hosting, AI and other vendors to deliver the services. Internal methods, prompts, reusable templates and vendor agreements are not transferred by the subscription.
3. Account, onboarding and access
You agree to provide accurate, current information and timely access, assets, business information, content and approvals needed to configure and operate the services. Campaign activation waits until required access, approved assets, consent/tracking checks and customer-funded advertising are ready. Paid communication channels also require disclosure of usage rates and approval of the customer's usage budget. No particular launch date is guaranteed.
Your first billing month begins at successful checkout, not campaign activation, and includes setup and onboarding time. Missing customer access, assets or approvals does not pause subscription billing or extend a paid period unless CHEIO agrees in writing. The introduction does not promise 30 live campaign days.
You are responsible for account credentials and activity. Notify us promptly at [email protected] if you suspect unauthorized access.
4. Fees, automatic renewal, cancellation and refunds
Introductory offer and monthly renewal
The ongoing Managed Growth offer for new customers is US$99 for the first calendar billing month, then US$899 per month until canceled. There is no minimum commitment. The offer currently has no scheduled expiration or total signup cap. The introduction is a paid first period, not a free trial. Successful checkout starts the subscription and first billing period.
Renewals follow the monthly calendar anniversary and the payment processor's applicable month-end adjustments. A month is generally 28–31 days, not a fixed 30-day interval or an automatic “day 31” promise. The actual next renewal date is shown in your billing records.
The introductory route applies a US$800 once-only discount to the regular US$899 monthly fee. Review the initial subscription amount and recurring amount before paying. If the introduction does not display US$99, contact CHEIO before proceeding. The $99 introductory month is available once per customer, followed by $899/month. Customers who have already used the introductory offer are not eligible for another discounted month through repeat purchases or new contact details.
Automatic billing and no added tax surcharge
You authorize CHEIO and its payment processor to charge the payment method on file for the initial subscription fee, monthly renewals and separately disclosed and approved metered usage. Keep payment information current. No additional tax surcharge is added to the advertised US$99/US$899 Managed Growth subscription fees. This pricing does not assert a tax exemption or override applicable legal obligations.
Metered usage
The service fee includes management and AI setup, not unlimited phone, SMS/MMS, email or AI consumption. Metered usage is extra at provider cost, with no CHEIO markup. Rates must be disclosed before purchase and your usage budget approved before paid channels are activated. Budget approval does not by itself imply an automatic hard cap; any supported automatic spending limit must be expressly described and configured. Advertising spend is separate as described below.
Cancellation
The subscription is month-to-month. Cancel before the next renewal through an available supported account-cancellation process or by emailing [email protected] to stop that renewal. Subject to suspension for cause, access and paid services continue through the already-paid period. Cancellation does not erase approved usage charges already incurred.
Refunds and billing errors
No prorated refunds are provided once a paid period starts for unused time, customer-caused onboarding delays, customer-requested pauses or partial use, except billing errors or refunds required by law. If an eligible introductory customer is incorrectly charged US$899 because the discount fails, CHEIO will correct the first subscription payment to US$99 by refunding the extra US$800. Other billing errors will be reviewed and corrected as appropriate. Mandatory legal rights are not excluded.
Failed renewals
If a renewal payment fails, CHEIO will notify you and retry payment, allowing 7 days from the failed renewal to resolve it. If still unpaid after that grace period, paid services will be suspended without automatically deleting your account or data. Initial purchase must succeed before activation; the renewal grace period is not an unpaid initial introduction. You remain responsible for amounts properly incurred before suspension or cancellation.
5. Advertising services and separate ad spend
Managed Growth manages one agreed campaign on Google or Meta. A minimum advertising budget of US$1,000 per month is required, paid by you directly to the selected platform, not to CHEIO and not included in the subscription or metered usage fees. You own your advertising account and approve the budget and CHEIO's access.
Advertising platforms independently control auctions, approvals, delivery, suspensions, policies, attribution and reporting. CHEIO does not guarantee ad approval, leads, bookings, completed jobs, revenue or any particular result. You authorize CHEIO to act within the access and budget you approve.
6. Calls, text messages and email
CHEIO services may send or assist with calls, AI-generated or artificial-voice calls, SMS/MMS and email through channels you affirmatively request or consent to, using automated technology where disclosed. Acceptance of these Terms is not marketing consent. Marketing and non-marketing messaging choices must be separate, optional and not preselected where required; refusing marketing consent does not prevent purchase. Outbound AI/artificial-voice marketing calls require appropriate consent and disclosure.
CHEIO's own opt-in messaging may cover requested inquiries/demonstrations, onboarding, account and service updates, and promotions only where separately consented. To cancel the SMS program, reply STOP to the sending number. A confirmation may be sent; no further program texts will be sent unless you opt in again. Reply HELP or email [email protected] for support. Message frequency varies; message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Unsubscribe from marketing email using its unsubscribe method. Necessary transactional or service communications may continue through other permitted channels; that does not override an SMS opt-out.
For customer campaigns, the customer is the sender or initiator to the extent provided by law and is responsible for lawful basis, consent, audience/content, suppression lists, calling times, identification, disclosures and opt-out handling. CHEIO also remains responsible for its own applicable legal obligations.
7. Artificial-intelligence features
Some services use artificial intelligence to generate or assist with text, voice, summaries, responses, recommendations, campaign content, routing, qualification, or scheduling. AI output may be incomplete, inaccurate, delayed, or inappropriate for a particular circumstance. It does not replace professional, legal, medical, financial, or safety advice.
You are responsible for reviewing material decisions, maintaining appropriate human oversight, and promptly correcting inaccurate business information. CHEIO may monitor, test, restrict, or disable AI features to improve quality, protect users, comply with law, or prevent harm. Calls may be recorded or transcribed when configured and legally permitted, with responsibility for any required notices allocated as described in Section 8.
8. Customer responsibilities and legal compliance
You are solely responsible for your business, products, services, prices, licenses, claims, fulfillment, customer relationships, and compliance obligations. You represent and warrant that:
- you have all rights and permissions necessary for the data, lists, content, trademarks, testimonials, offers, and accounts you provide;
- your instructions, campaigns, communications, and use of the services comply with all applicable laws, platform policies, industry rules, and contractual obligations;
- you will obtain and document all required consent for marketing calls, AI-generated or artificial-voice calls, texts, emails, call recording, tracking, and targeted advertising;
- you will honor opt-outs, revocations of consent, do-not-call requests, suppression lists, privacy requests, and applicable communication-time restrictions;
- you will not direct CHEIO to make deceptive, discriminatory, abusive, unlawful, or misleading claims; and
- you will review and approve material business information and offers before launch.
CHEIO may provide tools or workflows that support compliance, but does not provide legal advice and does not guarantee that your configuration, campaign, list, or business practice complies with every law.
9. Third-party services
The services may integrate with or depend on third-party services. Your use of those services may be governed by separate terms and privacy policies. CHEIO is not responsible for third-party outages, policy changes, account restrictions, pricing changes, data loss, rejected advertisements, deliverability, or acts and omissions outside CHEIO’s reasonable control.
10. Intellectual property and licenses
You retain ownership of content, trademarks, business information, and data you provide (“Customer Materials”). You grant CHEIO and its service providers a nonexclusive, worldwide, royalty-free license to host, copy, modify, transmit, display, and otherwise process Customer Materials as reasonably necessary to provide, secure, support, and improve the services.
CHEIO and its licensors retain all rights in the services and in CHEIO-created or preexisting software, workflows, prompts, templates, configurations, methods, designs, documentation, know-how, and branding. Unless an Order expressly states otherwise, your subscription provides a limited, nonexclusive, nontransferable right to use the configured services during the paid term and does not transfer ownership of CHEIO’s underlying systems or reusable materials.
Feedback you provide may be used by CHEIO without restriction or obligation, provided we do not publicly identify you without permission.
11. Customer data and confidentiality
Each party may receive nonpublic business, technical, or commercial information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform or receive the services, enforce rights, comply with law, or as otherwise authorized. This obligation does not cover information that is public without breach, independently developed, rightfully received without a duty of confidentiality, or required to be disclosed by law.
Our handling of personal information is described in the Privacy Policy. When CHEIO processes personal information solely on a Customer’s behalf, the Customer determines the purposes and means of that processing, subject to the parties’ Order and applicable law.
12. Acceptable use
You may not use the services to violate law or third-party rights; send unlawful or abusive communications; impersonate others; distribute malware; attempt unauthorized access; interfere with service integrity; reverse engineer protected components; scrape or resell the services without permission; generate deceptive reviews; discriminate unlawfully; or promote fraud, violence, exploitation, or illegal goods or services.
13. Availability, modifications and beta features
CHEIO may update, replace, add, or remove features to improve the services, address security or compliance needs, or respond to third-party changes. We do not guarantee uninterrupted or error-free operation. Beta, preview, demo, or experimental features may be changed or discontinued at any time and are provided for evaluation.
14. Disclaimers and no guaranteed results
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CHEIO DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHEIO AND ITS OWNERS, PERSONNEL, AFFILIATES, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHEIO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID TO CHEIO BY THE CUSTOMER DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED.
16. Indemnification
You will defend, indemnify, and hold harmless CHEIO and its owners, personnel, affiliates, and providers from third-party claims, losses, liabilities, penalties, damages, and reasonable costs arising from your Customer Materials; your products, services, offers, lists, or business practices; your breach of these Terms; your violation of law or third-party rights; or communications and campaigns performed according to your instructions. CHEIO will provide reasonable notice and cooperation, and you may not settle a claim in a manner that admits fault by or imposes obligations on CHEIO without our written consent.
17. Suspension and termination
Failed renewals follow the 7-day grace period in Section 4. CHEIO may suspend or terminate immediately for security risks, suspected fraud, unlawful activity, platform-policy violations, abuse, material breach or conduct that could harm CHEIO, its providers or others. Routine failed renewal alone does not remove the agreed grace period. Upon expiration or termination, your right to use the paid services ends.
Offboarding and customer data
At the paid service period's end, CHEIO will stop its managed services and pause the campaigns and automations it operates for this service. Customer-owned advertising accounts remain yours; CHEIO does not close or delete them. A separate agreed handoff can transfer campaign operation to you.
We provide supported exports of customer data and retain that data for at least 30 days after the paid service period ends for handoff, subject to applicable legal requirements and lawful privacy requests. Cancellation does not trigger automatic account or data deletion. Later retention and deletion follow the Privacy Policy, legal obligations and authorized instructions. Export rights do not transfer CHEIO's reusable templates, prompts or other intellectual property.
Payment obligations, ownership, disclaimers, limitations, indemnification, confidentiality and governing-law provisions survive where their nature requires.
18. Governing law and venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Subject to any non-waivable applicable law, the state and federal courts serving Prince William County, Virginia will have exclusive jurisdiction over disputes arising from these Terms or the services, and each party consents to personal jurisdiction and venue there.
19. General terms
These Terms and applicable Orders are the entire agreement regarding the services and supersede prior discussions about their subject matter. You may not assign these Terms without CHEIO’s written consent; CHEIO may assign them as part of a reorganization, financing, merger, acquisition, sale of assets, or transfer of the services. No waiver is continuing. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.
Changes apply prospectively. We will provide notice of material changes to recurring fees or these Terms before they take effect, including any longer notice or agreement required by law, so you can cancel before an affected renewal. Changes do not retroactively alter completed billing periods. Where permitted by law, continued use after the disclosed effective date constitutes acceptance. If you do not agree, stop using the affected services and cancel before the applicable renewal.
20. Contact
CHEIO AI
Mailing address: 1051 Cannons Ct, Suite F, Woodbridge, VA 22191
Support, privacy and cancellation email: [email protected]
Website: https://cheio.ai